Shipping policy

WHERE DO YOU SHIP TO?
We currently only ship within Malaysia. Orders placed will all be shipped by the end of November. 

WHAT IS A CUSTOMS DUTY?
When you import goods into a particular country, region or customs territory, you may encounter a charge known as a "Customs Duty" imposed by the local customs authorities in the country where the goods are being imported into. If Customs Duty is required by your territory, you'll be responsible for paying it to the authorities. In cases where Customs Duty is applicable, the payable amount is typically calculated based on the value and type of the goods you're importing, and what country you’re importing into.

AM I REQUIRED TO PAY CUSTOM FEES AT Padelity?
You won’t need to pay any fees when the goods purchased are being shipped within Malaysia.

For other locations, you may receive customs charges issued by your local customs authority upon delivery. Please see below for further information.

WHAT IF I DECIDE NOT TO PAY THE CUSTOMS DUTY?
If you choose to decline the customs fee, we need to verify with the courier that your package will be returned to us, before processing a refund for your order. A shipping and handling fee will be deducted from your refund to cover the return costs. To avoid potential customs fees and surprises, we recommend contacting your local customs office for information before placing your order with Padelity.

MORE QUESTIONS?
Please contact our support team at padelityltd@gmail.com if you have any additional questions.